Impilo is an AI-driven symptom checker that allows you to input your symptoms and receive general guidance, suggestions for next steps, and information about possible health resources. It is not a medical doctor and does not provide professional medical advice.

Yes. You must create an account and log in to access the symptom checker feature. Once logged in, you will find Impilo on your dashboard, ready to assist with your health-related queries.

No. Impilo does not diagnose medical conditions. It uses AI to analyze user-provided information and suggests possible considerations or next steps. For an actual diagnosis or specific treatment, please consult a healthcare professional.

Yes. Based on the location information you provide, Impilo can suggest nearby doctors, clinics, hospitals, or health facilities that may be relevant to your concerns, helping you take actionable steps towards proper care.

The Resource Finder helps you locate nearby healthcare providers, such as doctors, clinics, hospitals, and other health facilities. It enables you to search for the care you need without requiring an account.

Simply enter your location or desired area, and the Resource Finder will provide a list of available healthcare services nearby. You can then review the options to find the provider that best suits your needs.

No. Accessing the Resource Finder is free of charge. Amgen Care’s goal is to empower you with resources at no extra cost.

We adhere to privacy laws, including POPIA, and employ strict security measures like encryption, access controls, and regular security assessments to safeguard your data.

Yes. Under POPIA, you have the right to access, correct, or request the deletion of your personal information. Please contact us at hello[at]amgen-care.com to submit such requests.

We only share information with trusted service providers when necessary, and in compliance with privacy laws. Sensitive data, such as health details, is handled with the utmost care and is not disclosed without proper authorization or legal grounds.

In the unlikely event of a data breach, we have a response plan in place. We will notify affected individuals and regulatory authorities as required by law and take appropriate measures to mitigate any harm.

Not all features require an account. Learning content on rare diseases and cancer, as well as the health resource search, are available without logging in. However, you must create an account to use the Impilo symptom checker and keep track of your past enquiries and user profile data.

Click the “Create Account” button on our homepage and follow the prompts. You will need to provide basic contact information, verify your email address or phone number, and set a password.

Yes. Once logged in, you can access your profile settings to update personal details like your name, address, or contact information at any time.

Click the “Forgot Password?” link on the login page and follow the steps to reset it. We’ll send you instructions via email so you can regain access to your account securely.

Yes. Amgen Care and all its features, including the symptom checker, resource finder, and educational materials, are provided free of charge.

Absolutely. Amgen Care is optimized for mobile devices, allowing you to access resources, manage your profile, and use the Impilo chatbot wherever you go.

No. Amgen Care is accessible through any modern web browser. You don’t need additional software or plugins to use our services.

Yes. As long as you have an internet connection, you can access Amgen Care from anywhere. However, availability of certain localized healthcare resources may vary by region.